The Ministry of Information Society and Administration (MISA) has launched a process for introduction of the ISO 9001 standard aimed at increasing satisfaction among beneficiaries and employees.
"Certification is part of the continual efforts for reform of the public administration and improvement of its efficiency and effectiveness. The MISA, being the carrier of these reforms, urges all state and public institutions to introduce such standards", said Minister Ivo Ivanovski.
According to projections, the standardized procedures are to be used by the end of September, as preparatory stage prior to the certification process.
The expected benefits from the standard's introduction are enhancing of the beneficiaries and employees' satisfaction, improved performance of services through acquisition of the business confidence from existing or potential beneficiaries, reduction of complaints and operational costs, improved communication etc.
"The Government's program foresees all state institutions to immediately start a process of introducing the ISO 9001 quality standard", added Ivanovski.
The ISO 9000 family of standards relate to quality management systems and are designed to help organizations ensure they meet the needs of customers and other stakeholders. ISO 9001 deals with the requirements that organizations wishing to meet the standard have to fulfill.